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Sacred Earth Medicine sells only the highest quality products. Accordingly, we back our products up with a great Returns & Refunds Policy! All purchases made from Sacred Earth Medicine come with peace of mind as standard.
Thank you for shopping with Sacred Earth Medicine, your business is very much appreciated! Our full terms and conditions of service are available here.
We are sure you will be very happy with your purchase. In the unlikely event that you are not completely satisfied, we will promptly and courteously replace the product or refund your money – as per your request – within 14 days of receipt of your order, provided that returned products are in their original, unopened and unused condition. When you return a product to us, we will process the refund due to you / replacement as soon as possible. We will refund the price of the product in full, including the delivery charges for sending the item to you. However, you will be responsible for the cost of returning the item to us. Refunds are made using the same payment method of the original purchase.
Please contact us prior to sending back your item so we can authorise the return, otherwise we may not accept the return.
We are very happy to exchange your product if you wish for a different colour or size. But PLEASE NOTE: You as the buyer are responsible for the postage for both returning the product and posting the new product out to you. So please choose carefully!
To assist with the exchange or returns process, we can send you out a postage label to affix to your package at a slightly reduced rate to that of the Post Office. You will be invoiced for these labels and they must be paid for before they are sent out to you.
If there is a problem with any product, please notify us by email or in writing, providing details of the problem within 14 days of receipt. It's helpful if you can provide us with digital photograph(s) of the problem as this will expedite replacement. All products covered by a manufacturer’s warranty against faulty workmanship and materials are subject to the terms and conditions of that warranty.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement product will not be dispatched until the original product has been received at our business address and checked.
The cost of returning goods to us is your responsibility, however on inspection of a faulty product, we will refund your reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
If you wish to return your item, please contact us via email or phone within 14 days of receipt of your product, so we can authorise the return. Please contact us prior to sending back your item, otherwise we may not accept the return.